1. What is the required lead time for submitting an AV support request?
To receive support at the standard rate, requests must be submitted at least three (3) business days prior to the event.
2. What are the rates for expedited AV support requests?
Requests submitted with less than 3 business days’ notice will incur additional charges:
- 2 business days in advance: 2× standard rate
- 1 business day in advance: 3× standard rate
- Same-day request: 4× standard rate
3. Are last-minute AV requests guaranteed to be supported?
No. Requests submitted fewer than three (3) business days in advance are subject to AV vendor availability.
Requests may be declined if sufficient technical personnel or equipment resources cannot be arranged.
4. Why should I submit my request early?
Submitting early helps ensure:
- Standard pricing
- Better resource availability
- More efficient planning and event execution
5.Will my event be charged?
Charges apply only to events requiring dedicated IT/AV event support, such as equipment setup, operation, monitoring, recording, live streaming, or onsite standby support.
Routine classroom teaching and regular business meetings using existing room equipment are not subject to event support charges.
6. How is the final cost calculated?
The final charge is determined based on the support level, service type, event duration, special day multiplier, and any expedited request surcharge.
Please refer to the Event Support Pricing Reference for detailed pricing information.
7. Who is responsible for paying the charge?
Charges will be billed to the project code provided by the event organizer.
If a valid project code is not available, approval from the sponsoring department may be required before support can be arranged.
8. Are student events charged?
Student events may incur charges if dedicated AV event support is required.
A sponsoring department and project code may be required for billing purposes.
9. What happens if my event schedule changes or is cancelled?
Please contact IT Service Desk（Email:service-desk@dukekunshan.edu.cn, Hotline: 36657100）as soon as possible.
Corresponding charges may apply if staff, equipment, or external resources have already been scheduled.
10. Why does DKU charge for event support?
The charging model helps ensure responsible use of limited technical resources and supports effective budget planning for events.
The goal is to provide sustainable and equitable support for all campus events.