Zoom Instruction

Zoom conferencing platform is now available to all DKU Faculty, Students, and Staff!

  1. Introduction
  2. Get Help
  3. Getting Started with Zoom
  4. Converting Zoom account to a Duke Zoom account
  5. Special Tips for Instructors
  6. FAQ


Zoom conferencing platform is now available for all DKU faculty, students and staff!

This tool will provide great assistance in remote teaching/learning, conferencing, and collaboration, especially during this period of difficult time of fighting coronavirus. Now Zoom is becoming the preferred and supported video conferencing tool, you can get support from Duke/DKU support team (in the attached document, there’s instruction of how to get help).

This document will get you through the basic knowledge about Zoom using. We will also show you more information about how to get help about Zoom and how to solve particular problems you may meet.

Get Help

If you need further help that this document couldn’t offer you, you may,

Go to https://duke.zoom.com and then sign in with your Duke NetID & password. Click the help button in the lower-right of the screen to start a live chat with Zoom Support (Open 24×7).

Or, send an email to service-desk@dukekunshan.edu.cn.

Getting Started with Zoom

This part is meant to help you schedule your first basic call from the Zoom web browser.

We prepared 4 important topics for you, you may pick your interesting one or go through all of them.

1. Get Setup

1) Prepare your device(s)
Be sure that your device has a working camera and you have a headset, or USB echo cancelling speakerphone. With Zoom you may also choose to use a telephone and call in.

2) Initial Login
Navigate to https://duke.zoom.com and select the Sign In button. You will then be asked to authenticate with your NetID and Password.

3) My Profile
Once you log into Zoom you will be directed to your Profile page.  This will give you important information like your Account Number and Personal Meeting ID. 

4) Install Zoom meetings software
Go to https://duke.zoom.com login with your NetID & NetID password, and download and install the zoom desktop client and Outlook plugin.

To login using the client, select ‘Sign in with SSO’. It will later jump to the Duke Login page. After you finish SSO, Zoom client will get logged in.

2. Meetings Page

The Meetings page allows you to schedule new meetings and see meetings you have already scheduled.

1) Select Meetings in the left-hand menu

Same function in zoom client.

2) Select the Schedule New Meeting button to create a meeting

3) Any previously scheduled meetings appear here

4) Start a meeting, by selecting the Start button

3. Scheduling a New Meeting

After you select Schedule a Meeting, you are presented with the following page. While most items are self-explanatory, there are a few items to highlight:

  1. Enter the name of your Meeting – this will appear on your eventual invite.
  2. Time Zone – Zoom should automatically schedule meetings based on the time zone set in your preferences.  It is good practice to double check the time zone while scheduling meetings to ensure it is correct.
  3. Meeting Password – if you use a password, everyone who joins must use that password, which adds an extra step in joining.
  4. Options –“Enable Join before Host” is useful when you have several participants, so they do not need to wait for you.
  5. “Record the Meeting” is useful if you want to go back and listen to the completed meeting again.

4. Add to your Calendar

Once the meeting is scheduled, you can add the meeting to your calendar by selecting your preferred calendar.

Once in your calendar, you can add invitees and send the invite.  Note – if you make changes to dates and times of scheduled meetings, you will need to update the information in Zoom and also adjust on your calendar, including sending updates to attendees from your calendar. 

Converting Zoom account to a Duke Zoom account

There may be situations where a user has an existing Zoom account. This may be a free account or it may be one associated with another organization. Those eligible to use Duke Zoom should follow this process to switch from a free Zoom account to a Duke Zoom account.

NOTE: These instructions are for switching from a free Zoom account to a Duke Zoom account. This process may also work for switching from another organization’s Zoom account to a Duke Zoom account but this has not been tested. 

1) Go to https://duke.zoom.com and click the Access Zoom button.

2) Click the Sign in button.

3) Complete the shibboleth authentication.

4) Users with an existing Zoom account will see the following screen. Click the button Confirm you email address.
IMPORTANT: do not proceed until you receive an email from Zoom with the confirmation link to your Duke email account.

5) You should see the following alert that a message has been sent to your “netid@duke.edu” address (ex. jdoe@duke.edu).

6) Check your email for the confirmation message, then click the button Activate Account or copy the URL and paste it into a web browser session.

07) A new page appears listing what will happen after you switch your account. You must click the button I acknowledge and Switch in order to be added to Duke Zoom.

08) The next page notifies you that your account has been switched to the Duke University Zoom account. Click the Sign in to Profile Page to verify your settings.

09) Make sure your personal meeting ID includes “duke.zoom.us”. If it does not, your account has not been switched.


If this process fails or hangs, try copying the full link as shown in the email message but use a private browser window or switch to a different browser.

If all else fails and you are trying to switch a free Zoom account, you may need to delete your existing free Zoom account. WARNING: you will lose all data including recordings and previous meeting information. Follow the directions here: https://support.zoom.us/hc/en-us/articles/201363243-How-Do-I-Delete-Terminate-My-Account-. Once the account is deleted, you can go to https://duke.zoom.com and try signing in to Zoom. Your account should be provisioned normally in Duke Zoom. 

Special Tips for Instructors

1. Adding Zoom to your Sakai Site

1) From your Sakai site, Go to Site Info, choose Manage Tools

2) Scroll to External Tools and check Zoom Meetings.  Select Continue

3) Upon confirming your selection, the Zoom Meetings tool will be displayed in the left sidebar. Selecting the Zoom Meetings tool displays the Sakai interface for Zoom Meetings

2. Scheduling a Zoom Meeting from Sakai

1) Click Schedule a Meeting.

2) Select the desired settings for the meeting

  • Topic: Choose a topic/name for your meeting
  • Description: Enter in an option
  • When: Select a date and time for your meeting.
  • Duration: Choose the approximate duration of the meeting. Note that this is only for scheduling purposes.  The meeting will not end after this length of time
  • Time Zone: By default, Zoom will use the time zone that you set in your profil  Click on the drop down to select a different time zon  You can view/change your profile time zone by going to Settings under your Profile and look for Date and Time
  • Recurring Meeting: Check if you would like a recurring meeting, i.e. the meeting ID will remain the same for each session.  This will open up additional recurrence options.
    • Recurrence: Select how often you need the meeting to recur: Daily, Weekly, Monthly, or No Fixed Time.  It can recur up to 50 times. If you need more than 50 recurrences, use the No Fixed Time option.
    • The other recurrence options will depend on how often the meeting recurs.  You can configure the meeting to end after a set amount of occurrences or have the recurring meeting end on a specific date.

3. Zoom Meeting Control

The below is an Official tutorial material on how to take basic control of your meeting:

4. Getting better performance of Zoom1) Check for update to the latest version for Zoom Meeting Client 

 2) Turn on “Data Center regions” to check the Country where you are located. For example: If you are located in China, please Check “China” box, the US box is default checked. 

3) When you share your screen, in order to play some video/audio, please remember to check below two boxes to make sure other participants who joined this meeting could hear your computer sound and optimize your video clip. 


1. Fail to install Outlook plug-in

Example: One Mac user encountered a prompt-up says Microsoft prevents the configuration.

Try It: Download the outlook plug-in from Microsoft website: Please click Here.

2. It is always telling “switching the account”

Try It: Follow the steps in Converting Zoom account to a Duke Zoom account